eGain is a leading provider of AI-powered customer engagement solutions. The company’s mission is to provide a consistent, personalized and AI-integrated customer experience for its clients’ customers. Through its wide range of integrated digital customer engagement solutions, eGain puts customers at the center of their operations, with improved customer experience and engagement, faster resolution of customer inquiries, and cost savings through automation.
eGain’s technologies improve customer engagement through machine learning and AI-driven analytics. With eGain’s automation and natural language processing capabilities, customers receive maximum value from interactions, while companies save time and money by reducing customer service calls. Additionally, their built-in security measures ensure the privacy and security of customer information.
The platform includes a fully integrated customer relationship management (CRM) solution, a full range of CRM products, such as Enterprise Contact Center, Knowledge bases, Self Service, Fulfillment, Chatbots, Co-browsing, Email Automation, and Social Support capabilities.
To ensure that the customer experience meets and exceeds industry standards, eGain employs a team of engineers and architects who have the necessary expertise and experience in developing, deploying and maintaining eGain solutions. Engineers and architects will be responsible for building, designing and programming customer engagement solutions in various programming languages and technologies.
From creating innovative user experiences to developing and managing applications, eGain provides developers, engineers and architects with the tools and resources necessary to create powerful customer engagement solutions for their customers. The company provides a number of career opportunities for those interested in working in technology, from cloud development, data engineering, and software engineering, to programming, coding, application development, and IT.
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Software Developer
Average Work Hours (weekly unless noted): 40-50
Average Salary (yearly in dollars unless noted): $85k annually
Description: A Software Developer will be responsible for developing computer systems, applications, middleware and tech platforms for eGain's products, services and solutions. The Software Developer will play an integral role in the development and delivery of innovative, customer-centric technology solutions. This involves creating and testing code and identifying areas needing refining and improvement.
Qualifications / Requirements: A successful Software Developer must have a Bachelor’s degree (BSc) in Computer Science, Information Technology or a related field, in addition to 5+ years of software development experience, experience with software and hardware engineering, Microsoft technology, and a thorough knowledge of design software.
I have enjoyed my time employed with eGain since I have joined the programming team. I find the team to be helpful and welcoming and the communication is always clear and concise. I am given clear tasks and the level of support I need to help complete the job to the highest possible standard. I highly recommend eGain as a company to work for.
Amelia T..
Review Rating:
4.7/5
4.7
I have found that eGain values the opinions of its employees and are always willing to offer help and assistance with any difficulties I may have. The projects I am assigned are challenging and satisfying and I am always able to express my own ideas within the team. I am fortunate to work with such an understanding employer.
Scott W..
Review Rating:
4.8/5
4.8
Since joining the design team at eGain, I have found that there is an amazing collaborative atmosphere, with all team members working together to create great designs. The leadership team are always approachable, offering advice and guidance whenever needed, and I always feel comfortable discussing my ideas with them.
Gabrielle D..
Review Rating:
4.9/5
4.9
My experience working at eGain as part of the IT team has been fantastic. As someone relatively new to the industry, I feel that I have been given ample opportunity to develop my skills and abilities, allowing me to become a valuable member of the team. I am very grateful for the support I have been given.
Diane F..
Review Rating:
4.9/5
4.9
As a technical programmer for eGain, I have found the company to be highly professional, constantly striving for high standards. They respect the opinions of their employees and take the time to ensure that everyone is comfortable with their job roles. I would highly recommend working at eGain as a programmer.
Frequently Asked Questions
What roles and positions are currently available at eGain?
Currently, eGain is looking for Software Engineers, Solution Architects, Technical Account Managers, Business Development Managers, and Pre-sales consultants.
What tech-skills are required at eGain?
At eGain, the key technical skills needed include familiarity with web technologies, API integration, databases, cloud platforms, and knowledge of one or more programming languages.
What is eGain's market focus?
eGain provides digital customer engagement solutions to companies in a wide array of industries, such as financial services, insurance, manufacturing, retail, healthcare, and more.
What type of workplace culture does eGain have?
eGain values innovation, collaboration, and hard work. The eGain team members like to strive for continuous improvement, maintain a positive attitude, and have fun.
What is the hiring process at eGain?
The hiring process at eGain typically involves screening resumes, completing a technical assessment, and participating in a round of interviews with the hiring team.
I have enjoyed my time employed with eGain since I have joined the programming team. I find the team to be helpful and welcoming and the communication is always clear and concise. I am given clear tasks and the level of support I need to help complete the job to the highest possible standard. I highly recommend eGain as a company to work for.
What roles and positions are currently available at eGain?
Currently, eGain is looking for Software Engineers, Solution Architects, Technical Account Managers, Business Development Managers, and Pre-sales consultants.
What tech-skills are required at eGain?
At eGain, the key technical skills needed include familiarity with web technologies, API integration, databases, cloud platforms, and knowledge of one or more programming languages.
