Five9 is an established provider of cloud contact center software, offering companies a comprehensive suite of applications to help simplify the customer experience. Founded in 2004, the company enables users to create, deploy, and manage contact center operations via its secure and reliable platform.
Five9 was initially designed to bridge the gap between traditional telephony and cloud-based contact center solutions. This has enabled the company to continuously grow and innovate, offering a powerful set of tools at a competitive cost.
The centerpiece of Five9’s platform is its unified communications platform, which contains several features that support communication between customers and agents. The platform supports intelligent routing, allowing customers to quickly and easily connect with the right agents for their specific inquiries. It also includes an integrated CRM system, allowing agents to quickly access important customer information.
On top of its powerful communications platform, Five9 has incorporated additional technologies to ensure reliability and scalability. These include software-defined technology that can detect changes in network activity and dynamically allocate resources so contact center operations remain efficient, as well as disaster recovery capabilities that allow contact centers to maintain service in the event of system failure.
For developers and IT teams, Five9 provides an expansive library of SDKs and APIs that enable easy integration with a variety of industry-standard applications. This allows companies to quickly customize the platform to their specific needs, while also enabling rapid innovation and scalability.
Overall, Five9’s cloud contact center platform is well-suited for organizations looking to quickly implement and manage contact center operations with a reliable and secure cloud-based platform. In addition to its sophisticated features, Five9 provides developers and IT professionals with an expansive library of development tools, making it an attractive solution for technology-focused jobs.
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Database Administrator
Average Work Hours (weekly unless noted): 40 hours/week
Average Salary (yearly in dollars unless noted): 96000
Description: Maintain and monitor databases, such as Five9’s Oracle and SQL Server, to ensure accuracy and integrity of data. Tune, upgrade and patch databases as needed. Keep up-to-date with the latest database software, technologies and trends. Monitor performance, space utilization, security, backups and other related activities.
Qualifications / Requirements: Degree in Computer Science/Engineering/related field or equivalent combination of education and experience. Extensive knowledge of administrative practices for databases, software applications and network systems. Proficient in an object-oriented programming language and database design.
Average Work Hours (weekly unless noted): 45 hours/week
Average Salary (yearly in dollars unless noted): 115000
Description: Design and develop end-to-end applications that span across the Five9 platform. Collaborate with teams to ensure applications follow established best practices. Work with product and engineering teams to design and develop innovative solutions that meet customer needs.
Qualifications / Requirements: Bachelor’s degree in Computer Science/Engineering With 3+ years experience as a web application developer with MacOS, Linux/Unix, and Windows platforms. Proficiency in scripting languages such as C#, HTML, CSS, JavaScript, Angular, and Node.js. Highly knowledgeable in Oracle, MySQL, and SQL Server.
Average Work Hours (weekly unless noted): 40 hours/week
Average Salary (yearly in dollars unless noted): 115000
Description: Develop and implement the cloud infrastructure needs of the Five9 platform. Design and manage cloud-based services such as Kubernetes, Azure and AWS. Design, configure and deploy cloud services using configuration management tools. Monitor system performance, optimize usage and secure access control.
Qualifications / Requirements: Bachelor’s degree in Computer Science/Engineering With 5+ years relevant experience in cloud services engineering. Demonstrated ability to automate cloud configuration, deployment and provisioning tools such as Ansible, Chef, Puppet and Jenkins. Expert in Linux/Unix system administration and cloud-based services.
Average Work Hours (weekly unless noted): 40 hours/week
Average Salary (yearly in dollars unless noted): 50000
Description: Provide technical support to Five9 customers both on the phone and by email. Answers customer queries, and offer customer service, while troubleshooting any issues that arise. Ensure customer satisfaction by providing prompt, professional and friendly support services.
Qualifications / Requirements: Bachelor’s degree in Computer Science/Engineering or equivalent experience. Minimum of one year of customer service experience. Excellent written and verbal communication, customer service and problem-solving skills. Working knowledge of Windows and Mac operating systems.
Average Work Hours (weekly unless noted): 45 hours/week
Average Salary (yearly in dollars unless noted): 90000
Description: Develop and maintain the security infrastructure of the Five9 platform. Monitor security systems and configure patches to ensure the secure and reliable operation of the audio/video network. Install, configure and maintain firewalls, VPNs, IDS/IPS and other network security systems.
Qualifications / Requirements: Bachelor’s degree in Computer Science/Engineering with 3+ years of experience in IT security and/or network systems. Expertise in Linux/Unix system administration and TCP/IP networking concepts. Knowledgeable in information security, system security and security automation tools.
Average Work Hours (weekly unless noted): 40 hours/week
Average Salary (yearly in dollars unless noted): 80000
Description: Manage and monitor Five9’s network environment and servers to ensure the smooth and reliable operation of the company’s applications. Install, configure and maintain server hardware and software. Troubleshoot any network and system issues, and escalate as necessary.
Qualifications / Requirements: Bachelor’s degree in Computer Science/Engineering or equivalent experience. Expertise in Linux/Unix system administration, TCP/IP networking concepts, and scripting languages. 5+ years of experience in systems administration and troubleshooting.
I've worked with Five9 for over a year and absolutely adore their team. The technical support staff are always accommodating, knowledgeable, and eager to help. I'm so impressed with the amount of dedication and commitment that the support staff puts in to make sure that customers' needs are met. Everyone here is willing to go the extra mile to provide excellent customer service.
Mai H..
Review Rating:
5/5
5
Five9 offers top notch service and technical support. Everyone is friendly and knowledgeable, willing to help when needed. Their customer-centric approach ensures that customers needs are always met, which is why I'm proud to work here. I'm very impressed with Five9's commitment to providing the best service possible!
Jesse H..
Review Rating:
4.9/5
4.9
Five9 has provided me a great work experience. Everyone is friendly, accommodating, and works together for the best possible results. The technical team also provides excellent support, offering assistance when needed and providing resources and answers when required. I'm proud to be part of such a great team!
Gianna D..
Review Rating:
4.7/5
4.7
I've thoroughly enjoyed my experience with Five9. Everyone here is helpful, friendly, and eager to assist whenever needed. The technical support staff is extremely knowledgeable and helpful and always willing to offer their assistance. I'm proud to be part of such a great company that is committed to providing customers with excellent service!
Jon C..
Review Rating:
4.8/5
4.8
Five9 is an amazing company that really cares about their customers. The technical support staff are always available to offer assistance and are always professional and courteous. I'm so proud to work here, as I know that I work with a team of dedicated professionals who are devoted to ensuring the best possible customer experience.
Frequently Asked Questions
What is the career growth potential at Five9?
Five9 is dedicated to helping our employees grow professionally and realise their full potential. We provide unique training and development opportunities, invitations to events, individual coaching sessions and feedback sessions that allow you to learn and develop yourself.
What kinds of positions does Five9 offer?
Five9 works in many different areas: Contact Centre, R&D, Sales, Professional Services, Customer Success, Human Resources, Finance, IT, Marketing and Recruiting.
What benefits does Five9 offer its employees?
Five9 offers competitive salaries, various health insurance options, 401(k) match, flexible vacation and time-off policies, free parking and free snacks and drinks.
What qualities does Five9 look for in candidates?
Five9 looks for individuals with a positive attitude, hardworking, motivated and collaborative spirit, passion for technology and the ability to work independently.
How to apply for a job at Five9?
You can apply for a position at Five9 by visiting the “Careers” page on our website and submitting your resume online.
Locations: San Jose, Sacramento, Dublin, Melbourne, Manila, New Delhi, London
Career Paths: Software Developer, Solutions Architect, Technical Account Manager, Systems Administrator, Network Engineer, DevOps Engineer, Data Scientist, Quality Assurance Engineer, Customer Support Engineer, Sales Engineer.
I've worked with Five9 for over a year and absolutely adore their team. The technical support staff are always accommodating, knowledgeable, and eager to help. I'm so impressed with the amount of dedication and commitment that the support staff puts in to make sure that customers' needs are met. Everyone here is willing to go the extra mile to provide excellent customer service.
Five9 is dedicated to helping our employees grow professionally and realise their full potential. We provide unique training and development opportunities, invitations to events, individual coaching sessions and feedback sessions that allow you to learn and develop yourself.
What kinds of positions does Five9 offer?
Five9 works in many different areas: Contact Centre, R&D, Sales, Professional Services, Customer Success, Human Resources, Finance, IT, Marketing and Recruiting.
