Jumia is a technology and e-commerce group focused on emerging markets. Founded in 2012, we are the largest e-commerce platform in Africa and provide customers with a unique online shopping experience, offering them a wide selection of products and services that span beauty, electronics, fashion, home, grocery, and health products.
At Jumia, we employ cutting edge technology that enables us to provide safe, reliable, and convenient services to our customers. Our core values are innovation, integrity, commitment, agility, and excellence, and we strive to advance the functionality of our products and services through the use of advanced technologies. Our tech team is driven by a relentless pursuit of excellence and a passion for innovation, enabling us to maintain our competitive advantage, while proving to be a reliable partner to thousands of African businesses.
Our technology stack focuses mainly on web and mobile app development, as well as system integration, cloud computing, and data engineering. We also use continuous integration and continuous delivery (CI/CD) technologies to keep up with the changing market needs, ensuring fast and agile delivery of products. To provide reliable and secure service to our customers, we leverage on DevOps and advanced security systems.
We are always looking to hire talented and innovative minds who are passionate about development, coding, and technology, to help us build an innovative and efficient online shopping platform for our users. If you have the skills and would like to contribute to our mission, join our team and make a big difference in the lives of our customers in Africa.
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Platform Engineer
Average Work Hours (weekly unless noted): 40-45 hours/week
Average Salary (yearly in dollars unless noted): $120,000/year
Description: Responsible for designing, optimizing, and maintaining Jumia's platforms, systems, and networks to ensure they maintain optimal performance and scalability. Must perform root cause analysis, track system issues and bugs, and also assist with triaging and diagnosing system issues. Must stay up to date with new development techniques, technologies and platforms.
Qualifications / Requirements: Minimum 3 years of experience with software engineering, distributed systems, web technologies, algorithms, and complex systems design. Bachelor's Degree in Computer Science or a related field. Must have a strong background in programming languages such as Java, C++, or Python.
Average Work Hours (weekly unless noted): 35-40 hours/week
Average Salary (yearly in dollars unless noted): $110,000/year
Description: Responsible for collecting, analyzing, and interpreting data derived from Jumia's applications, websites, and online platforms. Must use advanced algorithms and statistical techniques to uncover patterns and develop models to find solutions to complex business problems. Collaborate with engineers, product managers, and department managers to help design, develop, and implement data-driven solutions.
Qualifications / Requirements: At least 3-5 years experience in a data science or analytics role. Bachelor's Degree in Computer Science, Mathematics, Statistics, or similar field. Strong programming skills, including Python, R, SQL, and machine learning algorithms.
Average Work Hours (weekly unless noted): 35-40 hours/week
Average Salary (yearly in dollars unless noted): $100,000/year
Description: Responsible for developing, testing and maintaining web applications that support Jumia's online presence. Must design and implement new features, maintain user experience, ensure optimal backend performance and scalability. Collaborate with other developers, product managers, and business stakeholders to design, develop and implement cutting edge websites.
Qualifications / Requirements: Minimum 3-5 years of experience in development, experienced with web languages like HTML, CSS, PHP, JavaScript, React, Angular. Bachelor's Degree in Computer Science/Engineering, or a related field. Experience in web frameworks, API development and using databases such as MySQL.
Average Work Hours (weekly unless noted): 35-40 hours/week
Average Salary (yearly in dollars unless noted): $90,000/year
Description: Responsible for creating and updating user interfaces for web and mobile applications at Jumia. Must focus on the entire user experience, including user flows, wireframes, layout, typography, graphics and interface elements. Develop UI deliverables, such as illustrations, icons and color palettes.
Qualifications / Requirements: Minimum 3-5 years of experience in UI/UX design. Bachelor's Degree in Graphic Design, HCI, or related field. Strong knowledge of user interface and user experience design principles and concepts. Proficiency with design software such as Adobe Creative Suite.
Average Work Hours (weekly unless noted): 40-45 hours/week
Average Salary (yearly in dollars unless noted): $110,000/year
Description: Responsible for designing, deploying and maintaining Jumia's products and services. Develop automation processes, integrates systems and builds, deploys and maintains various software development components. Must monitor, repair, and optimize system infrastructure, apply security patches, configure networking, and troubleshoot system problems.
Qualifications / Requirements: Minimum 3-5 years of experience in a DevOps role. Bachelor's Degree in Computer Science, Mathematics, or related field. Strong scripting capabilities required. Must have a background in systems operations, debugging, and problem-solving.
Average Work Hours (weekly unless noted): 35-40 hours/week
Average Salary (yearly in dollars unless noted): $130,000/year
Description: Responsible for planning, designing, and developing software architectures for Jumia's products and services. Must work with product and engineering teams to create high level design artifacts, establish guidelines and best practices, and evaluate architecture. Guide engineering teams through the development, delivery, and deployment processes.
Qualifications / Requirements: Minimum 5 years of experience with software development and architecture. Bachelor's Degree in Computer Science or a related field. Expertise in software design, integration and scalability. Experience with design patterns, web services and algorithms.
I’ve been employed with Jumia for 2 years now and I have definitely seen the company grow and transform due to its hardworking and dedicated employees. I’ve had the privilege to be responsible for designing their back-end software solutions and managed IT platforms. Their proactive and customer-oriented solutions plus the ability to provide timely customer service has been exemplary. Working here has been one of the best decisions I've ever made.
Colin S..
Review Rating:
4.7/5
4.7
As a software programmer, I find the opportunities here to be just what I need to build and expand my professional portfolio. There is a wide range of software development and IT solutions that I can participate in which are immensely beneficial. Furthermore, the internal culture is great and I was able to make many connections within my team and with other departments.
Pamela G..
Review Rating:
4.9/5
4.9
The level of customer satisfaction has been consistently high and I am very proud to be part of the team that makes this happen. I often handle the data handling and system management behind the scenes and I can confidently state that the solutions we use have had tangible results. The leadership team is also very inspiring and they have encouraged a culture of constant innovation.
Daniel A..
Review Rating:
4.8/5
4.8
Working with Jumia has been a great delight as I get to witness the positive impact of our designs and IT solutions in the marketplace. I am passionate about innovation and my skills have been put to good test in a lively working environment. As a designer, I am grateful that I get to be a part of something bigger, and I couldn't imagine myself preferring another company.
Julia P..
Review Rating:
4.9/5
4.9
The company culture is laid-back yet highly effective in getting both short-term and long-term objectives completed. As someone with a background in IT, I've never been disappointed with the solutions available for us. The development team is always quick to think up solutions that are customer-friendly and effective. I'm certainly looking forward to joining the team for many more years to come.
Frequently Asked Questions
What are the benefits of working for Jumia's Tech Support team?
Working for Jumia’s Tech Support team allows you to stay up-to-date on technology trends, collaborate and work with other tech-minded professionals, and provides you with a great opportunity to develop your technical knowledge and skills.
What qualifications are required to work in Jumia's Tech Support team?
Qualifications typically include a Bachelor’s degree in Computer Science, Information Systems or similar, as well as expertise and experience with relevant software, hardware and web technologies.
What is a Tech Support job at Jumia?
A Tech Support job at Jumia involves providing technical assistance to customers who use Jumia products and services.
What type of technical knowledge is expected to perform a Tech Support role at Jumia?
Technical knowledge should include being proficient in computer hardware, software and other web-based tools such as databases and online communication systems.
What skills are important to do well in a Tech Support job at Jumia?
Good customer service skills, problem-solving skills, analytical thinking and the ability to stay up-to-date on new technologies and software are important skills to do well in a Tech Support job at Jumia.
I’ve been employed with Jumia for 2 years now and I have definitely seen the company grow and transform due to its hardworking and dedicated employees. I’ve had the privilege to be responsible for designing their back-end software solutions and managed IT platforms. Their proactive and customer-oriented solutions plus the ability to provide timely customer service has been exemplary. Working here has been one of the best decisions I've ever made.
What are the benefits of working for Jumia's Tech Support team?
Working for Jumia's Tech Support team allows you to stay up-to-date on technology trends, collaborate and work with other tech-minded professionals, and provides you with a great opportunity to develop your technical knowledge and skills.
What qualifications are required to work in Jumia's Tech Support team?
Qualifications typically include a Bachelor’s degree in Computer Science, Information Systems or similar, as well as expertise and experience with relevant software, hardware and web technologies.
