LiveVox is a cloud contact center technology provider that provides enterprise operations with communications solutions that are easy to use and maximize performance. This is done through its unified cloud platform, which offers an integrated suite of features specifically designed for the customers of modern, multi-channel communications initiatives.
LiveVox’s competent and experienced team provides clients with powerful and reliable programs for their business needs, including auto-dialing, IVR, call routing and quality management. Through its communications technologies, LiveVox enables organizations to schedule, optimize and monitor contact center operations — both voice and digital — in order to automate processes, drive customer knowledge and reduce staff costs.
LiveVox’s flagship product, LiveVox Switch, is a cloud-based call routing, call tracking, and reporting engine that enables organizations to configure sophisticated call routing strategies quickly and easily. LiveVox Switch can be integrated with existing CRMs and IVRs, giving organizations a complete picture for their customer interactions. Its modern design also provides a platform for scalability to ensure maximum reliability and performance.
In addition to its flagship platform, LiveVox offers a suite of comprehensive, cloud-based contact center services to help organizations access data and analyze their customer interactions. These features are specifically tailored to organizations’ unique needs and provide the data-driven insights necessary for process optimization. This includes complete analytics capabilities, detailed reporting and real-time dashboards to give a comprehensive view of customer contact activities.
By offering a comprehensive suite of cloud-driven contact center services, LiveVox helps organizations maximize their customer engagement tactics and operations. With its cost-effective, cloud-based tools and functionality, LiveVox is a leader in the contact center technology industry and a great partner for those in the programming, coding, and IT fields.
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Software Engineer
Average Work Hours (weekly unless noted): 45-50 Hours Per Week
Average Salary (yearly in dollars unless noted): 88000
Description: Design and code application enhancements, create and modify system components on a client side application, develop unit tests and documentation for created components and review custom designs to ensure appropriate and efficient implementations
Qualifications / Requirements: Bachelor’s degree in Computer Science or a related technical field; proficiency with computer programming language, experience with distributed systems, queues and SPA architectures, knowledge with software engineering principles, patterns and best practices
Working at LiveVox has been a real pleasure, from the diversity and inclusion initiatives to the cutting-edge technology they implement. I find myself being constantly challenged in a good way and feel satisfied at the end of the day. I believe they offer some of the best training programs in the IT and software space and are always pushing the envelope to set higher industry standards. I'm proud to be part of the team at LiveVox.
Gabe L.
Review Rating:
4.9/5
4.9
LiveVox is an amazing place to work if you want to be part of a team-oriented company while learning new technologies and making a difference. Their commitment to creating a remarkable customer experience has been an amazing growth opportunity for me and I would highly recommend working here to anyone looking for a tough yet rewarding job.
Liz H.
Review Rating:
4.7/5
4.7
Having been with LiveVox for the past two years, I would strongly recommend it for anyone looking for a job as a software engineer. The culture here is dynamic and inviting with everyone being focused on continuously pushing the limits of the tech industry. Working here has provided me with the opportunity to develop my programming and design skills, which the company not only encourages but also rewards.
Sarah D.
Review Rating:
4.9/5
4.9
The people at LiveVox are amazing! From the CEO down, everyone is willing to roll up their sleeves and do the work to drive a successful outcome. I love coming to work in the morning because it's a stimulating environment and I'm part of a team that is dedicated to making innovation a reality. Highly recommended!
Tina J.
Review Rating:
4.8/5
4.8
LiveVox is a great place to further any technical career. From my experience here, the company offers great hands on experience, provides numerous training opportunities, and encourages innovation. Plus, the company provides a solid benefits package including a paid parental leave, subsidies for parking and transit, and many other employee perks. I highly recommend LiveVox as a great place to work.
Frequently Asked Questions
What is the typical career path within LiveVox?
At LiveVox, there are many opportunities to move up through the company. Employees can start in entry-level positions and move up to higher-level positions as they build their skills and experience.
What kind of training is available at LiveVox?
LiveVox provides on-the-job training, online courses, and formal training programs to its employees. Employees can use these resources to gain a better understanding of the role and the software used in their position.
What kinds of technology does LiveVox use?
LiveVox uses a range of technology solutions, including cloud solutions, artificial intelligence, machine learning, and more.
What kind of support does LiveVox offer employees?
LiveVox provides a number of resources to its employees, including career development opportunities, mentorship, and employee support services.
What kind of IT positions does LiveVox offer?
LiveVox offers a range of IT positions, including Software Engineers, Data Analysts, Cloud Engineers, DevOps Engineers, and Web Developers.
Locations: San Francisco, San Diego, Chicago, New York, Atlanta, Dallas, Austin, Denver, Nashville, Philadelphia
Career Paths: Software Engineer, DevOps Engineer, System Administrator, Quality Assurance Engineer, Technical Support Engineer, Network Engineer, Database Administrator, Business Analyst, Data Scientist, Cloud Architect.
Working at LiveVox has been a real pleasure, from the diversity and inclusion initiatives to the cutting-edge technology they implement. I find myself being constantly challenged in a good way and feel satisfied at the end of the day. I believe they offer some of the best training programs in the IT and software space and are always pushing the envelope to set higher industry standards. I'm proud to be part of the team at LiveVox.
At LiveVox, there are many opportunities to move up through the company. Employees can start in entry-level positions and move up to higher-level positions as they build their skills and experience.
What kind of training is available at LiveVox?
LiveVox provides on-the-job training, online courses, and formal training programs to its employees. Employees can use these resources to gain a better understanding of the role and the software used in their position.
