Zendesk is a software as a service (SaaS) customer service platform that provides an easy-to-use solution for businesses across a range of industries. By using Zendesk’s powerful technology, companies can improve customer experience and help to ensure their customers’ satisfaction.
The platform’s features are built with the support of leading industry experts and feature a modern, intuitive interface. It is designed to integrate with existing business systems to create a unified view of customer communications. This technology also provides customers with a central point of contact, allowing them to have all their customer service needs in one place.
Zendesk can be deployed across multiple channels, allowing businesses to use a variety of channels to reach their customers. This includes the ability to integrate with email, chats, SMS text, and social media. Additionally, the platform can be used for automated customer service and support with custom actions based on customer ticket data. With automated workflows, customers can quickly and easily get their issues resolved.
The platform also provides comprehensive analytics and reporting capabilities to ensure customer service standards are met. This can help businesses identify opportunities for improved customer service and enable them to adjust their strategies going forward.
Zendesk also offers an array of integrations to help businesses access the best software solutions to support their customer service and service level objectives. From integrations with leading CRM, ecommerce, and marketing automation solutions to AI-powered predictive customer behavior insight, Zendesk provides the platform to deliver industry-leading customer service.
The platform is highly accessible and can be used by programming, coding, application development, and IT professionals. It is also offered on various subscription basis and is priced according to the number of agents deployed.
Overall, Zendesk provides a comprehensive customer service platform and integrates analytics, automation and AI technology to help businesses meet their customer service goals. It’s an industry leading software solution that can help businesses to better communicate with customers, reduce customer effort, and strengthen customer satisfaction.
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Data Scientist
Average Work Hours (weekly unless noted): 40
Average Salary (yearly in dollars unless noted): 86000
Description: This role is responsible for designing and building data pipelines, experimentation and data analysis platform, and supporting web analytics efforts in order to provide insights that drive product improvement, decision making and marketing efforts. The Data Scientist will work with stakeholders throughout the organization to develop targeted analyses on customer behavior, feature utilization, business performance and more.
Qualifications / Requirements: Applicants must have a Bachelors or higher in Computer Science, Statistics or a related field, with three or more years of experience in the fields of data mining, predictive analytics, and machine learning. Familiarity with big data technologies and experience in structured and unstructured data analysis are highly preferred. Knowledge of modern scripting languages (such as Python or R) is also required.
Zendesk offered me the opportunity to become an expert in my field and grow as a professional. During my time at the company, the leaders and co-workers demonstrated tremendous dedication and drive towards excellence. As a tech specialist, the tools they provided were well-designed, advanced and secure, allowing me to use the latest technologies to find creative solutions. It was a great experience to collaborate with them on some interesting projects.
Victor H..
Review Rating:
4.9/5
4.9
Zendesk provided an amazing work environment with lots of training and career growth opportunities. I was able to develope my technical skills and stay up-to-date with the latest trends and best practices in programming and design. The company was very supportive and encouraging, making sure my ideas and projects achieved tangible results. Zendesk fosters a culture of excellence, where everyone has a voice and the potential to make a positive impact.
Steven M..
Review Rating:
4.6/5
4.6
As an IT specialist, I was impressed by the wide range of tools and technology we had access to at Zendesk. Their architecture is modern, secure and reliable, and it allowed us to tackle some very challenging projects efficiently and with confidence. I enjoyed the collaborative atmosphere, where I could easily engage with my colleagues for feedback and help with complex tasks.
Karen R..
Review Rating:
4.7/5
4.7
Working at Zendesk was a perfect fit for someone like me who loves working with technology and learning new skills. I felt empowered to create innovative products and services that had a significant impact, and the entire team was inspired and engaged with the company's goals. Zendesk provided the perfect setting to grow both professionally and personally.
Adam G..
Review Rating:
4.9/5
4.9
Zendesk was an amazing place to work. The leaders were fully committed to building and inspiring the best team possible, and they provided the tools and resources to attract top talent and make sure our skills never went out of date. Our technical team was well-coordinated, and I felt valued for my contributions.
Frequently Asked Questions
What is the entry-level experience for a Tech Support Analyst at Zendesk?
Entry-level experience for a Tech Support Analyst at Zendesk includes a requirement for at least 1 year of customer service experience in a technical environment.
What is the technical expertise required for a Solutions Architect at Zendesk?
Solutions Architects at Zendesk need to have deep knowledge and experience in web architectures, complex application design, application integration, software engineering and cloud-based infrastructures.
Which qualifications are needed to be a Technical Support Engineer at Zendesk?
To be a Technical Support Engineer at Zendesk, you will need a Bachelor’s degree in Computer Science, Information Technology, or other related fields, plus extensive experience in a customer service-focused tech support role.
What sets Zendesk apart from other tech companies?
Zendesk is a customer service-first company that uses technology to meet the unique challenges of their customers. Zendesk is focused on developing customer service solutions that match the customer’s individual needs and support personalization.
What is the career progression for a Tech Support Manager at Zendesk?
The career progression of a Tech Support Manager at Zendesk may include opportunities to move up to a Director or VP of Technical Support role, or to venture into associated fields such as Solutions Architects, Strategy & Operations Manager, or a Technical Writer.
Locations: San Francisco, New York, London, Dublin, Melbourne, Singapore, Sidney, Tokyo, Amsterdam
Career Paths: Technical Support Engineer, Technical Solutions Support Specialist, UI/UX Designer, Systems Engineer, Product Manager, Software Developer, Systems Administrator, Quality Assurance Engineer, Security Engineer, Data Analyst, DevOps Engineer, Network Engineer, Project Manager, Database Administrator.
Zendesk offered me the opportunity to become an expert in my field and grow as a professional. During my time at the company, the leaders and co-workers demonstrated tremendous dedication and drive towards excellence. As a tech specialist, the tools they provided were well-designed, advanced and secure, allowing me to use the latest technologies to find creative solutions. It was a great experience to collaborate with them on some interesting projects.
What is the entry-level experience for a Tech Support Analyst at Zendesk?
Entry-level experience for a Tech Support Analyst at Zendesk includes a requirement for at least 1 year of customer service experience in a technical environment.
What is the technical expertise required for a Solutions Architect at Zendesk?
Solutions Architects at Zendesk need to have deep knowledge and experience in web architectures, complex application design, application integration, software engineering and cloud-based infrastructures.
